Privacy Policy

Privacy Policy

1. Introduction

NCSP Solar is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This policy explains how we collect, use, store, and protect your information when you interact with our website or services.

2. Information We Collect

We may collect the following personal information:

• Full name
• Contact details (phone number, email address)
• Physical address (for installations)
• Billing and payment details
• Energy usage information (for system design)

We only collect information necessary to provide our services.

3. How We Use Your Information

Your information is used to:

• Provide solar quotations and system designs
• Process orders and installations
• Communicate with you (calls, WhatsApp, email)
• Improve our services
• Comply with legal and regulatory requirements

4. Consent

By using our website or requesting a quote, you:

• Consent to the collection and processing of your personal information
• Agree to be contacted regarding your enquiry or service

You may withdraw consent at any time.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your data with

• Installation teams and technicians
• Equipment suppliers (for warranty and logistics)
• Financial or payment service providers

All third parties are required to handle your data securely.

6. Data Security

We implement appropriate technical and organisational measures to protect your information from:

• Unauthorised access
• Loss or misuse
• Data breaches

7. Data Retention

We retain your personal information:

• For as long as necessary to provide services
• As required by South African law (e.g., tax or warranty records)

8. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing of your data
• Lodge a complaint with the Information Regulator (South Africa)

9. Cookies & Website Tracking

Our website may use cookies to:

• Improve user experience
• Track website performance

You can disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Information

If you have questions or requests regarding your data:

NCSP Solar

📞 +27 60 530 7551

📞 +27 10 746 1840

📍 Randburg, Johannesburg

🌐 www.ncspsolar.co.za